Hi Karl,
We are experiencing heavy shipping delays and I do appreciate your patience and want to make sure that it isn’t abused or taken advantage of. Please share with me your order number so I can work with my team to prioritize the orders on this thread and get you all some answers.
Hi Knick,
We appreciate your 2 cents, but do you have an order I can help you get status on?
Hi Adam,
I am sorry to hear you were never contacted before receiving your order. We always require the carriers that are delivering our LTL shipments to contact our customers so they are prepared to receive their orders but unfortunately that isn’t always done on their end. Can you please provide me with your order number so I can find out what carrier was used to deliver your order and make sure I contact our rep to make sure this doesn’t happen again?
Order FB84698 - thanks!
Hi Karl,
Your order is scheduled to ship out on 1/06. I am working with my warehouse team to try and move you up to a sooner date but unfortunately I can’t promise that we will be successful. I can, however guarantee that 1/06 ship date. We are working through some high volume LTL orders but are doing everything in our power to get these orders shipped as soon as humanly possible with a team of 3 warehouse guys. We are working overtime and weekends just to get through the back log. We appreciate your patience during this busy season and please know we do appreciate you as a customer. We plan on being better prepared for the next busy season!
Order# FB84362. Puting all of my order together today. Will post results when i am done. Missing a few parts but gonna get a complete list once I have finished assembly.
Hi Adam,
Thanks for that information. It looks like we used daylight to deliver your order. I am sad to report that this isn’t the first time I have heard of Daylight having trouble reaching our customers. In fact I just opened an email this morning from them saying they couldn’t contact one of our customers. I am starting to think the issue may be Daylight and the method they use to make contact. I will look into diverting our business away from daylight so we avoid future problems.
FB86696. Thank you for checking.
Thanks very much - I appreciate the update. 6 January is fine.
I had no missed phone calls or emails from the company. I answer every phone call even if it says spam. Thanks for the follow up.
Ok, this has nothing to do with a recent order, and not here to complain either. This was only to confirm an earlier post. I ordered a table at fab-tech 23 in chicago in september…and it didnt make it to my shop till end of january. Thats not the complaint. Its more with daylight transport. They called when they picked it up i guess…but then had it for over a week with no contact. Called the transfer center daily, finally got an answer to set up a delivery for the next day around two. Next day, the driver calls and is on his way to deliver around 9am, as i dont work at my shop during the day that was minorly inconvienent. Sorry for the long message to say not a fan of daylight 
I talked to customer service and order is shipping out this week. Thanks though!
no orders for me thanks for asking
I also placed an order around the end of November, was told then 3-4 weeks and when i contacted customer service they told me the end of January. Delays are understandable but being transparent goes a long way and having to contact customer service for updates and find out the order has been delayed by double the original lead time is definitely frustrating.
Good morning Sir,
I am working with my CS and Warehouse team to expedite your order. Full transparency, we are currently working on clearing the orders placed in early December. Given our current pace, I would say realistic ship date would be the week of January 13th but like I said I am working with my team to try and get your order out sooner. I do apologize for the shipping delays. We were not expecting to experience the type of growth we did in Q4. Just to put it in perspective, we received 71% more orders this Q4 than last year and our team size did not increase. This is not meant to be an excuse but more of an insight to the operation and as well as a critique on myself as I reflect on what can be done better. The thing I always circle back to is hiring more personnel so we are ready for the increase volume in Q4. Please rest assured that we will be ready moving forward.
If you could provide me with a response to these questions it would help my team so we have all the information when it comes time to book your shipment:
Do you have a forklift: Y or N
Thanks for sharing this, Dan. You all are making a great case for black listing Daylight.
No forklift
Large garage/shop door that can accept a large truck to back to and use a pallet jack.
Okay that should work. My team has notified me that they will be able to ship out your order by 1/14/25 at the latest. I will push them to try and get it out sooner but I cannot promise I will be successful.
Just spoke with a scheduler with Oriental (sp?) LTL. Wanted to deliver on 2 January - too soon. We settled on 8 January. Promised a call when they are 1 hour out. We shall see…